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After SalesAfter Sales
Warranty Method
Warranty Method
  1. If you need after sales service, please provide contract number/problem description/problem photo/drawing mark, and send the information to the following after-sales email:
    customerservice2@oppein.com/customerservice3@oppein.com/customerservice4@oppein.com

  2. After you filed the warranty claim, the defective parts will at our option either be repaired or replaced and we reserve the right to replace defective parts with parts of equal or greater value.

  3. If a warranty claim is filed after the product becomes obsolete or discontinued, Oppein Home Group Inc. will replace the affected component with a replacement component of a similar style based on availability at the time of claim. Warranty starts from OPPEIN delivery. Product exact warranty time should be confirmed with CSR.

  4. Please check the detail warranty information below: 


For Retail Orders
SeriesItemWarranty (Year)
Kitchen CabinetCarcase5
Door panel5
Countertop5
Hardware5
Appliance1
Accessory1
WardrobeCarcase5
Hardware5
Door panel5
Door fitting5
Function fitting2
Bathroom CabinetCarcase5
Door panel5
Countertop5
Hardware5
Accessory2
Interior DoorCarcase5
Hardware1
Sanitary WareCeramic5
Shower room5
Bathtub5
Faucet5
Hardware5
FurnitureSofa1
Table1
Chair1
Mattress10
Bed2



For Project Orders
SeriesItemWarranty (Year)
Kitchen CabinetCarcase2
Door panel2
Countertop2
Hardware2
Appliance1
Accessory1
WardrobeCarcase2
Hardware2
Door panel2
Door fitting2
Function fitting2
Bathroom CabinetCarcase2
Door panel2
Countertop2
Hardware2
Accessory2
Interior DoorCarcase2
Hardware1
Sanitary WareCeramic2
Shower room2
Bathtub2
Faucet2
Hardware2
FurnitureSofa1
Table1
Chair1
Mattress10
Bed2