If necessary, we will send an experienced, professional measurement service team to visit you in your home to assess the conditions and provide accurate measurements.

Additional fees will be charged accordingly.

Also, you can solve the installation problem by yourself. We provide professional MEASUREMENT GUIDANCE.

OPPEIN package has expert techniques and tools to protect your items for shipping. It is strong enough through layers of packing, you can enjoy buying without worrying about subsequent assembly problems.

OPPEIN usually uses two methods for kitchen cabinet packing. One is RTA (Ready to assemble) and the other is fully assembled. As to the glass and countertops, we use cartons for packing and reinforce them with wooden frames to avoid breakage in transit.

1. If you need after sales service, please provide contract number/problem description/problem photo/drawing mark, and send the information to the following after-sales email:
   customerservice2@oppein.com/customerservice3@oppein.com/customerservice4@oppein.com

2. After you filed the warranty claim, the defective parts will at our option either be repaired or replaced and we reserve the right to replace defective parts with parts of equal or greater value..

3. If a warranty claim is filed after the product becomes obsolete or discontinued, Oppein Home Group Inc. will replace the affected component with a replacement component of a similar style based on availability at the time of claim. Warranty starts from OPPEIN delivery. Product exact warranty time should be confirmed with CSR.

4. Please check the detail warranty information below: 

• 
  
  01.Oppein Factory
• 02.Export Transportation

  (Chinese Forwarder)

• 
  
  03.Port of Loading

  (Export Customs Clearance)

• 04.Ocean Shipping

  (Ship company)

• 
  
  05.Port of Destination

  (Import Customs Clearance)

• 06.Import Transportation

  (Local Forwarder)

• 
  
  07.Customer Location.