FAQ for OPPEIN product inquiry about the frequency questions of cabinets products.
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  • There is no hinge hole.

    Ask the local installer to drill the hinge hole with 3.5 cm tapper. 

  • How to solve if floor tilt?

    Adjust the kickboard to solve this problem. 

  • Why the drawer slide can not work smoothly?

    Check if the drawer slides did not install in same level, both height and depth.

  • Why the cabinet doors are out-of-level?

    1. Adjust the hinge to solve this problem
    2. Check if the cabinet is placed horizontally

  • How to clear the blots on countertop?

    Use grinding slice to clean carefully

  • How to do if the top has crack?

    1. Check if there is something under the top, adjust the level of the base cabinet to keep the top under an uniform force.
    2. If slightly crack, fill it with glue and polish; Take a leftover countertop to paste under the top in case of further crack. 

  • My kitchen lacquer panel was scratched by knife, how to repair?

    Take a photo and email us, we can send a small bottle of paint to cover the scrathed.

  • Do you have any good suggestions to solve the blot and rust on kitchen appliance

    Yes, we have related clean powder which can solve easily. 

  • Something missing or damaged during my delivery, what should I do?

    Take a photo for the damage items and feel free to contact us by email sales@oppein.com or call +0086 36730513,we have an department to ascertain the responsibility.

  • There is some panels missing when we doing the installation onsite.

    1. Check all cartons to make sure the panels are missing
    2. Tell us the cabinet No. of missing panels
    3. We will check the loading list to see if it is forget to load 
    4. If it is missing during shipping, ask factory to make replacements ASAP.

  • How about warranty?

    We supply 5-year warranty for  wood products and 1-year warranty for electrical appliance.

  • Do you have the use guidance for the Oppein appliance I bought?

    Yes, please send an email to feedback@oppein.com and tell us the code number of the product, then we will send the user guidance to you for reference. 

  • Any job opportunity in my country?

    Maybe in the furture but not now.

  • Have you done projects in my country?

    We have supplied cabinets for more than 10000 project from the world. Project cases in different countries. Please find details from the link :  http://www.oppeinhome.com/project/

  • What certificate do you have?

    Oppein owns all kinds of required certificates and honor, Please find details from the link : http://www.oppeinhome.com/about-us/honors-certificates/

  • How to become your dealer/agent?

    There are 2 kinds of dealer we are looking for, each of them has different requirements. Please find details from the link : https://www.oppeinhome.com/become-a-dealer/

  • Do you have outlet/agent/dealer in our country?

    We have more than 100 oversea dealers in the world. Please find details from the link : https://www.google.com/maps/d/viewer?mid=1di0a2zwcEn9qf9A1gNUIkmfYYjU&hl=zh-CN&ll=9.131729360198577%2C43.56353205000002&z=2

  • Will you send people to my home and take measurements?

    If for individual use, a measure guidance will be given for your reference.  Please find details from the link : http://www.oppeinhome.com/oppein-service/measure-space/

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