FAQs


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Top FAQs

+ I want to buy kitchen cabinet, what is process?

+ Is it possible to buy your products for our own house?

+ It is my first time to import from China, what should I do?

+ Have you done projects in my country?

+ Do you have outlet/agent/dealer in our country?

+ How to become your dealer/agent?

+ What is your product range?

+ Can you send your price list?

+ Can you send your product catalogue?

How to Buy

+ I want to buy kitchen cabinet, what is process?

+ Can I use credit card to pay for the products?

+ Is it possible to buy your products for our own house?

+ It is my first time to import from China, what should I do?

About price

+ Should I pay for your design?

+ What price term do you do?

+ What kinds of payment term do you do?

+ Can you send your price list?

Product Information

+ Can you send your product catalogue?

Please download from the link http://www.oppeinhome.com/support/product-manual-2/ .

+ What is your product range?

We supply customized kitchen cabinet,wardrobe,vanity,interior door and other intieror home furniture.

+ What brand of hardware does OPPEIN use?

We use high quality hardware brand, such as Blum of Austria and Hettich of Germany. More details about OPPEIN globle partners.Please find details from the link : http://www.oppeinhome.com/about-us/global-partners/

+ What kinds of materials does OPPEIN kitchen use for doors?

Based material: MDF/Plywood/Particle board. More details please check this link: http://www.oppeinhome.com/basic-wood-materials/ Door finishes: Solid wood, Wood veneer, Metal foil, Lacquer, PVC, Acrylic, Laminated, Melamine.Please find details from the link : http://www.oppeinhome.com/kitchen-door-materials/

+ Do you supply kitchen accessories and appliances together with kitchen cabinet?

Yes, we do. We also have our own brand as well as imported accessories and appliances. Contact us to get more details.

Support/Service

+ Will you arrange installation for us? Or I must do it by myself?

We can send installers to help by charge. So if retail order, we suggest asking local installer to help and we will send the guidance for assistance. It is not that difficult. Please find details from the link : http://www.oppeinhome.com/about-us/installation-info-2/

+ I want to renovate my kitchen cabinet, can you help?

Yes, the kitchen cabinet is customized so we suggest you send us kitchen layout plan with detail measurements then we could move forward.

+ Will you send people to my home and take measurements?

If for individual use, a measure guidance will be given for your reference. Please find details from the link : http://www.oppeinhome.com/oppein-service/measure-space/

About OPPEIN

+ Do you have outlet/agent/dealer in our country?

We have more than 100 oversea dealers in the world. Please find details from the link : https://www.google.com/maps/d/viewer?mid=1di0a2zwcEn9qf9A1gNUIkmfYYjU&hl=zh-CN&ll=9.131729360198577%2C43.56353205000002&z=2

+ How to become your dealer/agent?

There are 3 kinds of dealer we are looking for, each of them has different requirements. Please find details from the link : http://www.oppeinhome.com/become-a-dealer/

+ What certificate do you have?

Oppein owns all kinds of required certificates and honor, Please find details from the link : http://www.oppeinhome.com/about-us/honors-certificates/

+ Have you done projects in my country?

We have supplied cabinets for more than 10000 project from the world. Project cases in different countries. Please find details from the link : http://www.oppeinhome.com/project/

+ Any job opportunity in my country?

Maybe in the furture but not now.

After-Sale

+ Do you have the use guidance for the Oppein appliance I bought?

Yes, please send an email to feedback@oppein.com and tell us the code number of the product, then we will send the user guidance to you for reference.

+ How about warranty?

We supply 5-year warranty for wood products and 1-year warranty for electrical appliance.

+ There is some panels missing when we doing the installation onsite.

1. Check all cartons to make sure the panels are missing
2. Tell us the cabinet No. of missing panels
3. We will check the loading list to see if it is forget to load
4. If it is missing during shipping, ask factory to make replacements ASAP.

+ Something missing or damaged during my delivery, what should I do?

Take a photo for the damage items and feel free to contact us by email sales@oppein.com or call +0086 36730513,we have an department to ascertain the responsibility.

+ Do you have any good suggestions to solve the blot and rust on kitchen appliance?

Yes, we have related clean powder which can solve easily.

+ My kitchen lacquer panel was scratched by knife, how to repair?

Take a photo and email us, we can send a small bottle of paint to cover the scrathed.

+ How to do if the top has crack?

1. Check if there is something under the top, adjust the level of the base cabinet to keep the top under an uniform force.
2. If slightly crack, fill it with glue and polish; Take a leftover countertop to paste under the top in case of further crack.

+ How to clear the blots on countertop?

Use grinding slice to clean carefully

+ Why the cabinet doors are out-of-level?

1. Adjust the hinge to solve this problem
2. Check if the cabinet is placed horizontally

+ Why the drawer slide can not work smoothly?

Check if the drawer slides did not install in same level, both height and depth.

+ How to solve if floor tilt?

Adjust the kickboard to slolve this problem.

+ There is no hinge hole.

Ask the local installer to drill the hinge hole with 3.5cm tapper.

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